FAQ’s

 

When will I receive my order?

All orders will take up to 48 hours to process after receipt of payment to make sure we are sending out accurate packages. After processing please allow 5-7 business days to receive your order within the US. If International please allow up to 9 business days or more. Please visit our shipping policy page for more information.

Is there a Warranty?

We offer a 6 months manufacture warranty on all products for internal failure with normal use. Any water damage or excessive use will void the warranty. Opening or altering your device will void the warranty. By opening your unit, you acknowledge that you assume all responsibility for your device, and its functionality or lack there of. If you notice something wrong with your hoverboard, please immediately stop using it and document by taking pictures and emailing us the details. If your hoverboard is eligible for the warranty we will either repair any issues or provide you with an exchange.

How long does it take to charge my hoverboard?

It takes about 2 hours to charge and the battery.

What is the maximum weight supported?

Depending on the size the range is 130lbs to 300lbs.

What is the range of the hoverboard on a single charge?

Once fully charged all hoverboards can go up to 9-12 miles on flat surfaces.

How do I turn my hoverboard off?

Your hoverboard can be turned on and off using the silver button located on the side next to the charging port. It will also automatically turn off after several minutes of inactivity.

Can I ride over bumps or cracks?

The hoverboards can go over small bumps and cracks but major ones should be avoided.

How can I learn how to ride my hoverboard?

All hoverboards come with an instruction manual that shows how to use it. The hoverboards are self balancing and are really easy to use. It usually takes 10-15 minutes to get fully comfortable with riding it for the first time.